SOMEONE has to be there when your users complain, ask a question or call for help.  In many online sites volunteers can be recruited to perform support for various site tasks.  Other sites need to be supported by internal employees or contractors.  In all cases, however, the training provided and the tools made available to the support team will go a long way to ensuring the success of the site----and the initial impressions your user community comes away with. 

In some instances, clients ask CompeteSoft to step in and run the support or operations of the site for them either as a 3rd party operating on their behalf or as a temporary measure to allow for training of internal staff. 

The support team becomes the “face to your customer” in a lot of situations where the system itself has a shortcoming or glitch requiring service. The training and management of the support team is not a passive effort that can be absorbed by an existing department or handed as an additional duty to a similar group without appropriate planning and training.  We’ll help you ensure the best experience for both your support team and your users.  And we can outsource the support tasks if you want to entertain that approach over handling it internally.