Manage an online community? Where users have a say in what goes on within your site? That’s an oxymoron right? We’ve all heard the horror stories about community revolts, missed opportunities by companies and various other urban myths surrounding the “user in charge” community. As scary as that may seem, it is in fact quite manageable ---- and if handled correctly it can be a strong identity or brand builder and most certainly one of your strongest and most valuable links to your clients and customers.

It’s true that while online, things have a definite user-centric flavor and the user DEMANDS to have more control and insight than ever before. But that just means firms now need to apply different thinking and different tactics in dealing with their customers, users or prospects ---because at the end of the day their customers are still paying their salaries and the customers are the reason their product / service offering keeps them in business.

• CompeteSoft works with you to help identify the key features on your site that will give you the biggest bang with your community (we start by ASKING THEM! and continuously monitor their interactions with your site).
• We will take over the routine, 24/7 management of your user community on and outsourced basis freeing your staff to concentrate on the products and services you are providing.
• We can handle the day-to-day site interactions with users and provide the monitoring and oversight necessary to identify trends and issues as they emerge.
• We’ll recruit manage and monitor the support resources monitoring and administering your community site.

We have the experience and understanding necessary to handle a remote and virtual online community. We have developed the support practices and systems necessary to manage a virtual and globally diverse support team. And we’re prepared to work closely with your team to integrate seamlessly into your community to provide quality, reliable and effective.

Companies today recognize the importance of getting much closer to and interactive with their clients, customers, partners and employees....and are seeking outside help and expertise to implement.

HOW they implement these community interaction tools to their current web offerings is often quite a challenge for them.

WHAT they offer and how they promote it to their prospects or users is something we can assist with. Product managers and Brand managers need to have buzz generated and viral messaging moving among users and prospects. Service providers need to allow customers direct and immediate access to corporate support staff without undue filtering or delay. Everyone wants to bind to their users and customers and need the tools and implementation resources to help make that happen.

• This is an area where we can help and add value to your project planning, development, implementation and support teams. Applying the lessons learned and the tools developed specifically for gaming communities and applying them to non-gaming communities is at the core of our service offering.